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The COVID-19 crisis has brought out the best and worst of leaders that Hamidah Naziadin, Group CPO at CIMB has called it the best leadership development program. The most effective way for leaders to manage the crisis involves empathy and communication. Chua said that the most important thing that leaders have to focus on during the crisis is to provide clear direction and guidance to employees, when most are “scattered” and working remotely. On top of crisis management skills, she is a firm believer that EQ or emotional intelligence is also something that needs development and assessment.

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